1. Check the volume control in the app
You can turn up the volume in either ear in the app.
2. Check the microphone, earpiece and wax guards on both hearing aids are free from earwax
You can follow the 'Caring for Your Device' section of the user guide for hearing aid cleaning and maintenance.
3. Check your ear canal
Please check whether your ear canal is clean and free from earwax.
4. Place the earpiece correctly in your ear canal
Follow the instructions in the How-to video. Slightly shake your head to ensure that your hearing aid fits.
5. Choose a suitable dome
Try using the closed dome or power dome. Follow the instructions in the How-to video to choose a suitable dome.
6. Contact us
For more information or help, please contact us at email@example.com.