Account Details

Service Center

My Orders

Log In

Charging case power light indicator light does not light up

1. Please make sure the charging case is charged

The indicator light outside the charging case shows the battery of the charging case. Please charge the case when the light flashes orange. If the light still does not light up after charging for 5 minutes, please contact us.

2. Upgrade the firmware

If you haven't updated to the latest version of firmware, please try to update the firmware for the charging case via Orka health app>Menu>My Account>Firmware update.

3. Contact us

For more information or help, please contact us at

Was this article helpful ?
0 out of 0 found this helpful

If the issues persist, please contact us for remote consultation and more support.

Stay in Touch

Interested in knowledge and tips of hearing aids?
Warranty and Return PolicyTerms of ServicePrivacy Policy
Copyright © 2023 Orka Labs Inc. All rights reserved.