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Bluetooth is unstable

1. The hearing aids are too far away from your phone
Please keep your hearing aids closer to the device.

2. Please make sure your hearing aids are charged

Make sure your hearing aids are charged. You can find the remaining battery displayed on the app homepage.

3. The hearing aids are connected with other devices

Please make sure your hearing aids are not connected with other devices. To stream via another device, please first stop streaming on the current device.

4. Too much Bluetooth signal in the environment

Please try again in an environment with less Bluetooth signal (e.g. home).

5. Contact us

For more information or help, please contact us at

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If the issues persist, please contact us for remote consultation and more support.

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