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Cannot pair the hearing aids with a Bluetooth device

1. Restart your hearing aids

Put your hearing aids back into the charging case, close the lid and wait for around 10 seconds.

2. Enter the pairing mode
Open the lid and press the left button on the charging case for 3 seconds. When the middle light flashes white, it means you have entered the pairing mode.

3. Turn Bluetooth off and then on again

Go to your phone > Settings > Connections > Bluetooth and try turning Bluetooth off and then on again to refresh the device Bluetooth.

4. Select “Orka Two” from the list

Select "Orka Two" from the list of available devices. Follow the prompts to complete the pairing.

5. Contact us

For more information or help, please contact us at

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If the issues persist, please contact us for remote consultation and more support.

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