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Cannot connect the hearing aids with the Orka Health app

1. Restart your hearing aids

Put your hearing aids back into the charging case, close the lid and wait for around 10 seconds.

  • If you've changed your hearing aids, please go to My account > Switch an Orka device to connect a new device.

2. Turn Bluetooth off and then on again

Go to your phone > Settings > Connections > Bluetooth and try turning Bluetooth off and then on again to refresh the device Bluetooth.

3. Restart the Orka Health app
Exit the app from backstage and then restart the app.

4. Follow the instructions in the app

5. Contact us

For more information or help, please contact us at

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If the issues persist, please contact us for remote consultation and more support.

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