1. Check your wearing
You can follow the instructions in the how-to video below to check whether the hearing aids fit your ears correctly.
2. Unsuitable wire length
Please confirm your size of ear with our wire sizing tool. You can find more information in the "Using Your Sizing Tool" section of the user manual or follow the instructions provided in the how-to video below. Additionally, we offer a variety of wire choices that may suit you. If there’s a need to replace the receiver wire, feel free to contact our customer service at firstname.lastname@example.org.
3. Unsuitable dome
You can follow the instructions in the how-to video below for more information about domes. Please try different types and sizes, and pick the pair of domes which fits you the best.
4. Contact us
Please allow time to get used to your new hearing aids. For more information or help, please contact us at email@example.com.